Shipping policy

LOTFLYCARE is committed to providing a clear and transparent shipping process for all customers. Below are the details of how we handle orders placed through our website.If you have any questions, please contact us at official@lotflycare.com (Monday–Friday, 9:00 AM–4:00 PM).

Shipping Information

  • Order Processing: 1–3 business days, starting once payment is confirmed.
  • Confirmation: A confirmation email will be sent during the processing period.

  • New Zealand Deliveries

    FREE delivery within New Zealand on all orders over $80 NZD.

    For orders under this amount, postage is just $7.99

    For most destinations within New Zealand should be with you within 2-5 working days. For rural addresses, please allow for an extra 1-2 days for delivery

    We do not deliver to PO Boxes or Private Bag addresses. 

  • Australian Deliveries

    FREE delivery within Australia on all orders over $90 NZD.

    For orders under this amount, postage is just $9.99 NZD.

    Please allow approximately 2 weeks for deliveries to Australia.

    We do not deliver to PO Boxes or Private Bag addresses.
International Delivery
  • Standard delivery time: 7–21 business days (varies by country/region).
  • Note: Delivery time does not include processing time.

Shipping Area

We currently only deliver to valid residential and business addresses within the NZ & AU. Please carefully review the following before placing your order:
Delivery Area
  • We do not ship to P.O. boxes, APO/FPO military addresses, Alaska, Hawaii, or U.S. territories at this time.
  • You can confirm if your location is supported during checkout.
  • Orders to addresses outside our delivery area cannot be processed.
Address Accuracy
  • Ensure your delivery address is accurate, correctly spelled, and includes a complete postal code in the proper format.
  • Incomplete or incorrect addresses may cause delays, failed delivery, or return of the package.
Responsibility for Incorrect Addresses
  • If your order is delayed or lost due to an incorrect or incomplete address provided by you, LOTFLY will not be responsible.
  • Shipping fees will not be refunded in such cases, though the cost of the purchased product may still be refunded.
  • Additional product and shipping charges may apply if the order needs to be resent.
Reshipping Timeline
We reserve the right to request that you wait up to 28 business days before resending a product.

Arrangements for Missed Deliveries

If you are unable to receive the product as scheduled due to personal reasons, please contact us promptly (email: official@lotflycare.com) to arrange an alternative delivery.
To facilitate re-arrangement, we may charge an additional administrative fee at our discretion.If a new delivery date is not arranged within two weeks of the original delivery date, we may cancel your order, and no refund will be given due to your failure to arrange an alternative delivery.

Order Tracking

Once your order is shipped, you will receive an email containing a tracking number, which you can use to check the status of the package on the website of our partnered courier company. Please note that tracking information may sometimes take 1-2 days to update after shipment.

Delivery Issues

If your order does not arrive within the expected time frame, please contact us at official@lotflycare.com, and we will help you track the package. If the package is damaged or lost during transit, please contact us immediately, and we will assist you with compensation or re-shipping.

Special Circumstances

In some special cases (such as severe weather, force majeure events, customs clearance delays, etc.), delivery times may be extended. We will do our best to keep you informed and provide the latest delivery information. If the delivery address you provided is incorrect or incomplete, it may result in the package being returned or undeliverable. In such cases, we will contact you to update the address and may charge additional delivery fees.

Important Notes:

  1. Please ensure that the recipient's phone number and delivery address are accurate so that the recipient can receive delivery updates via SMS or phone.
  2. Once the products you purchased leave our warehouse, ownership, title, and the risk of loss and/or damage will transfer to you, provided the company has received full and valid payment for the products.